Your privacy is our priority at 78wine. This document clearly explains how we collect, store, use and protect your personal information — so you can play with peace of mind, knowing your data is in safe hands.
Six core principles that underpin how 78wine handles the privacy and personal data of all our members.
All data transmitted between your device and 78wine's servers is protected by 256-bit SSL encryption at all times. From registration through every deposit and withdrawal transaction — your information cannot be intercepted by any third party.
Full Protection78wine has never and will never sell, rent, or share members' personal data with any third party for marketing or commercial purposes without your explicit consent. Your data belongs to you — it is not a commodity we trade.
Absolute GuaranteeYour 78wine account password is never stored in plain text. Our system uses one-way cryptographic hashing — meaning even 78wine's internal team cannot view your actual password, ensuring complete account privacy.
High Security78wine operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that all data collection, storage, and usage processes adhere to the applicable data protection laws in Malaysia.
PDPA 2010You have the right to access, correct, download, or request the deletion of your personal data at any time. 78wine provides a straightforward mechanism for you to manage your own data without having to go through a lengthy or complicated process.
Your RightsYou may choose to receive or opt out of marketing communications from 78wine at any time — through your account settings or by contacting our support team. One-click unsubscribe, no waiting and no lengthy procedures required.
Easy Opt-OutThis Privacy Policy ("Policy") describes how 78wine ("Platform", "we", "78wine") collects, uses, discloses and protects your personal information when you use the 78wine platform at 78wine.my. By registering for or using any 78wine services, you agree to the collection and use of information as described in this Policy. This Policy should be read together with Terms & Conditions which forms part of 78wine's overall legal framework.
When you register and use the 78wine platform, we collect information you provide directly, including:
When you use the 78wine platform, our systems automatically record the following data for security purposes, platform functionality, and user experience improvement:
78wine only collects data that is necessary for the legitimate purposes stated in this Policy. We do not collect more data than is needed to provide our services to you.
| Data Type | Example | Primary Purpose |
|---|---|---|
| Identity | Name, MyKad, date of birth | Identity verification |
| Contact | Phone number, email | Account communications |
| Financial | TnG, GrabPay, bank account | Transaction processing |
| Transactions | Deposit and withdrawal history | Compliance & audit |
| Technical | IP address, browser, OS | Platform security |
| Usage | Games played, sessions | UX improvement |
| Cookies | Login sessions, preferences | Platform functionality |
The primary purpose of data collection is to enable 78wine to provide online casino platform and Sports Betting services to you. This includes:
78wine uses your data to ensure the security of the platform and your account, including:
We use your contact information to:
Usage and technical data are used to analyse how players interact with the 78wine platform for continuous improvement — spanning the user interface, platform performance, game selection and more targeted promotional designs for Malaysian players.
78wine does not use your data to make automated decisions that could have a significant negative impact on you without human involvement. Every important decision relating to your account is reviewed by our team.
78wine does not sell, rent, or share members' personal data with third parties for their own marketing purposes. Any data sharing is limited to situations necessary for delivering services to you or fulfilling legal obligations.
78wine may share necessary data with third-party service providers operating on our behalf, including:
All these third-party service providers are subject to strict confidentiality agreements and may only use your data for the specified purposes.
78wine may be required to disclose your personal data to the relevant authorities when mandated by applicable Malaysian law, including AML compliance requirements, financial crime investigations, or court orders. In such situations, 78wine will comply with its legal obligations while making every effort to protect your privacy rights to the extent permitted.
All third parties that receive data from 78wine are bound by data protection agreements requiring them to handle your information at a security standard equal to or higher than 78wine's own.
All communications between your device and 78wine's servers are protected by TLS/SSL protocol with 256-bit encryption keys — the same standard used by leading financial institutions worldwide. This means every piece of information you send to or receive from the 78wine platform cannot be read by any third party that may attempt to intercept the communication.
Your 78wine account password is stored using a strong one-way cryptographic hashing algorithm (bcrypt). This means your actual password is never stored in a readable form — not even by the 78wine technical team. In the event of any security incident involving our database, your actual password remains safe and cannot be recovered by unauthorised parties.
The 78wine platform is protected by multiple layers of technical security, including:
78wine strongly recommends that all members enable two-factor authentication (2FA) on their accounts. With 2FA active, logging in requires an additional OTP verification via your registered phone number — adding an effective layer of protection even if your password is ever compromised.
While we take all reasonable security measures, no digital system can guarantee 100% security. You also play an important role in protecting your account — always use a strong, unique password, never share your login credentials, and keep your devices updated with the latest security patches.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices, you have several important rights regarding your personal data held by 78wine:
You have the right to request a copy of all personal data we hold about you. This request will be processed within 30 business days.
If the personal data we hold about you is inaccurate or incomplete, you have the right to request a correction via your account settings or by contacting 78wine support.
You may request the deletion of your personal data, subject to mandatory legal retention requirements that we are obliged to comply with (e.g., financial records for 7 years).
You have the right to object to the use of your data for direct marketing purposes at any time, and we are obliged to comply with such requests immediately.
You may request a copy of your data in a machine-readable format for transfer to another platform, to the extent that is technically practicable.
Where our data processing relies on your consent, you may withdraw that consent at any time — though this may affect your access to certain 78wine services.
To exercise any of the rights listed above, please contact the 78wine team via live chat or email at support@78wine.my. We will endeavour to process your request within 30 business days of receipt.
78wine uses cookies and similar tracking technologies to ensure the platform functions correctly, enhance the user experience and analyse usage patterns. The following are the types of cookies we use:
You can manage your cookie settings through your web browser settings. However, disabling essential and security cookies may significantly affect the functionality of the 78wine platform.
78wine does not use third-party cookies for advertising or retargeting purposes. All cookies we use are strictly for platform functionality and enhancing the 78wine member experience.
78wine retains your personal data only for as long as necessary for the purposes stated in this Policy or to meet applicable legal requirements. When data is no longer needed, it will be securely deleted or anonymised.
After you close your 78wine account, we will retain the minimum data required for legal and compliance purposes. Data that is no longer needed will be deleted or anonymised within 90 days of the account closure date, unless there is a legal requirement to retain it for longer.
In the course of operating the 78wine platform, some of your data may be processed by servers or service providers operating outside Malaysia — for example, international gaming providers such as Evolution Gaming or Pragmatic Play that supply live casino content to our platform.
In all such cases, 78wine ensures that data transfers are carried out with adequate safeguards through binding data processing agreements, which require recipients to implement protections equivalent to Malaysian and international data protection standards.
Your data will not be transferred to countries without an adequate level of data protection without appropriate additional safeguards in place.
The 78wine platform is intended for individuals aged 18 years and above only. We do not knowingly collect any personal data from individuals under the age of 18. If you believe your child or any minor has provided us with personal information, please contact us immediately at support@78wine.my and we will take the appropriate steps to delete that information and close the associated account.
78wine uses multiple measures to verify member age, including age verification requests during registration and a rigorous KYC process. If we suspect that a user is underage, the account will be suspended immediately until proof of age is submitted.
78wine reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements or service improvements. Any amendments made will be published on this page with a new "Last Updated" date.
For material amendments — that is, changes that could significantly affect how we handle your personal data — 78wine will endeavour to notify you in advance via in-platform notifications or the email address registered to your account.
We encourage you to review this page periodically. Your continued use of the 78wine platform after any amendments are published will be considered your acceptance of the updated Policy.
The latest version of this Privacy Policy is always available on this page (78wine.my/privacy-policy). The date of the most recent update is shown at the top of the page for your reference.
If you have any questions or concerns, or wish to exercise any of your privacy rights, the 78wine team is here to help. You can reach us through:
For more urgent matters relating to account security or suspicious activity, please use live chat for immediate 24-hour support.
Your privacy matters to us. If you are dissatisfied with how we handle your data-related requests, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia or the relevant regulatory body under PDPA 2010.
In today's increasingly digital world, trust between an online casino platform and its users is the most valuable asset — and that trust can only be built when players know exactly how their personal information is handled. That is why 78wine treats this Privacy Policy not merely as a legal formality, but as a clear and enforceable commitment to all our members in Malaysia.
As a platform operating entirely within Malaysia's digital payment ecosystem — from Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and DuitNow to FPX Maybank2u and CIMB Clicks — 78wine processes a large volume of financial transactions every day. Each transaction involves sensitive data that requires serious protection. We continuously invest in our security infrastructure to ensure that every point where data moves — from your device to our servers, from our servers to payment gateways, and back — is protected by practically unbreakable encryption.
One thing players often overlook when choosing an online casino platform is: "what happens to my data after I sign up?" At 78wine, the answer is straightforward — your data is used only for purposes you have agreed to, protected to the highest industry standards, and never sold or shared for commercial purposes without your consent. This is not merely a policy on paper; it is an operational commitment we take seriously every day.
From a legal compliance perspective, 78wine operates in full accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). This is the legislation governing how companies in Malaysia may collect and use individuals' personal data, and 78wine takes its compliance responsibilities very seriously. Malaysian players can be confident that their data is handled within a recognised and enforceable legal framework in this country.
Cybersecurity is an increasingly important concern in the online casino space. Phishing attacks, unauthorised login attempts, and identity fraud are real threats that online players need to be aware of. 78wine provides comprehensive technical protection layers, but we are equally committed to educating players on how to safeguard their own accounts. Use a strong and unique password, enable two-factor authentication, and never share your login credentials with anyone — including individuals claiming to be 78wine representatives. The legitimate 78wine team will never ask for your password.
For players who would like to know more about how we handle their data, or who wish to exercise their privacy rights such as accessing, correcting or requesting deletion of their data, the 78wine team is always on hand to assist. The trust you place in 78wine as your platform of choice for football, baccarat, jackpot, live casino and other games is something we do not take lightly, and we will always strive to be worthy of that trust.
Answers to the most frequently asked questions about privacy and data protection at 78wine.
Important Note: This Privacy Policy is an official document outlining 78wine's commitment to protecting the personal data of all our members. It should be read together with Terms & Conditions and Responsible Gaming us for a complete overview of your rights and responsibilities as a 78wine Malaysia member. By continuing to use the 78wine platform, you confirm that you have read and understood this Privacy Policy.